“Great products supported by excellent people” - We are delighted that our customers rate us as 93% effective for Customer Service.
We continue to place the Customer experience at the centre of all that we do and we are delighted that our efforts and enthusiasm has once again been recognised by the Users, Procurement Organisations and Sales Partners that we have continued to support both before and throughout the pandemic.
Following the completion of our yearly Customer Satisfaction survey and collation of results, we are proud to provide the below key highlights:
- Ease of enquiry – 95%
- Identifying Solutions – 90%
- Ordering and Payment – 90%
- Delivery – 90%
- Likely to recommend us – 95%
We are grateful to our customers and partners who continue to support us and provide feedback for our continuous improvement.
Of course, our attention now turns to the opportunities presented for further improvement and pushing the score upwards, further improving our service over the coming 12 months.